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THE FINANCIAL CONDUCT AUTHORITY (FCA)
The FCA is the independent watchdog that regulates financial services. Please use this information to decide if our services are right for you.

We are authorised and regulated by the FCA and we act as a Credit Broker.  Our FCA Reference Number is 668881. You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. 

Farnham Honda is the trading name for Bikenation MCS Limited, Unit 1 9a, Farnham Trading Estate, Farnham, Surrey, GU9 9NN.

DELIVERING A GOOD OUTCOME
We have an obligation to act to deliver good outcomes to our customers. We will do this by supporting you before, during and after the transaction. We will clearly explain to you any significant exclusion terms, all pricing information and your cancellation rights. 

CONSUMER CREDIT DISCLOSURE
As a Credit Broker this means that we can introduce you to a limited number of lenders and their finance products. We act on behalf of the lender. We can provide you with a list of our lenders should you wish for. All our lenders are regulated by the FCA. 

We do not charge you a fee for our services. 

Whichever lender we introduce you to, we will typically receive commission from them. This will either be a fixed fee or a fixed percentage of the amount you borrow.  

If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. The lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. 

All finance applications are subject to status which we will explain to you clearly. 
Typically, the finance packages we offer are: 

HP – Hire Purchase
PCP – Personal Contract Purchase
PCH – Personal Contract Hire 

A full explanation for the different types of finance products available will be provided so you can make an informed choice.  You will receive a quotation which will tell you about any other fees relating to your finance agreement made by your chosen lender.

WHAT TO DO IF YOU HAVE A COMPLAINT
If you wish to register a complaint, please contact us by email at HYPERLINK "mailto:cc@farnhamhonda.co.uk"cc@farnhamhonda.co.uk, by phone on 01252 8991800 or writing to The Complaints Team, Farnham Honda, 9A Farnham Trading Estate, Farnham, Surrey, GU9 9NN.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.